FAQs

AllClean UV-C Hearing logo

Is AllClean UV-C safe for TDH-39P earphones?

AllClean UV-C was tested with TDH-39P earphones. Conclusion: Little UV-C intensity is transmitted to the diaphragm of the TDH-39P. It should not cause damage to the earphones.

The AllClean UV-C product sanitizes all external parts with a 99.8%* kill rate as determined by testing.

The only impact the UV-C light may have over a long period of time would be on plastic parts that do not have UV-C inhibitors. This may cause slight discoloration after long periods of use.

How often should I change the UV-C lamp?

We recommend replacing the lamp after one year to ensure maximum efficiency. Contact us for lamp cost.

What is AllClean UV-C?

AllClean UV-C is a UV-c sanitizer used for sanitizing headphones and audiometric equipment between use at a rapid rate without having to unplug them from the power source. This unit utilizes a high-intensity UV-C lamp to kill most common viruses and bacteria. We currently have two models available: one for wall-mounting and a portable model for use at different locations.

Why should I consider AllClean UV-C?

A number of studies have shown that organisms and some of the more dangerous viruses can exist on headphones if they are not sanitized between uses. Presently, the only sanitization process applied between uses is alcohol wipes, which allow liquid to potentially damage the electronics in the headphones. AllClean UV-C utilizes high-intensity light in a reflective cabinet for killing viruses and bacteria.

What products is this unit made for?

AllClean UV-C was designed for sanitizing headphones and their accompanying headband, along with other audiometric testing equipment, such as bone vibrators, otoacoustic emission probes, headsets used in impedance testing, insert earphones, and response buttons without having to remove power cords from the wall.

Can I place multiple products in this unit?

This would depend on the size of the product you would like to sanitize.

Are there adjustable pegs? How does this work?

Yes. Depending on the product you would like to sanitize, you may prefer to adjust the pegs. If you prefer to move these, simply unscrew the pegs, and screw them into the slots you would like. There are 4 total available slots–2 on each side of the bulb. Units come with 2 pegs already inserted into the two inner slots.

How do I know it’s working?

When you plug in your unit, there will be a white light illuminating the power button to show the unit is in standby move. Once you press the power button, the power button will turn blue to indicate the sanitizing cycle has begun. At this time, a blue countdown timer will start (03:00 minutes). Once the cycle is over, the power button will turn white (standby mode) and the countdown timer will turn off.

How long will it be until I receive my pre-ordered product?

It may take up to 90 days from pre-order.

What are the dimensions?

The portable model measures 14.875″ L x 15.75″ H x 5.875″ while the wall mount model measures 14.875″ L x 15.25″ H x 5.875″.

How long does it take to sanitize?

Each cycle runs for a total of 3 minutes. There is a digital countdown timer, so you are able to see how much time is left in the cycle.

What is the kill rate?

The UV-C lamp kills approximately 99.8%* of common bacteria, germs, and viruses.

Will this kill COVID-19?

Because there are very few, unconfirmed studies on the required kill rate for COVID-19, we are unable to guarantee this. However, this product kills 99.8%* of common bacteria, germs, and viruses.

*Do you have any test data?

AllClean UV-C kills 99.8% of bacteria, germs, and viruses, specifically: MS2 Bacteriophage, Staphylococcus Aureus, and Human Coronavirus 229E

Is there a trial period?

Yes, we offer a 15 day no risk guarantee. If you decide to return AllClean UV-C for a full refund during this time, you are responsible for the shipping cost to return the product to us.

What is the warranty?

We offer a 1-year limited manufacturer’s warranty.

How will you be shipping?

We will be using FedEx Ground.

What other products can I put into this device?

This product was created for headphones and audiometric equipment, but since it is a UV-C sanitizer, it could be used on any items that fit inside the cabinet.

Can a purchase a replacement 24V power cord?

Yes, you can order a replacement power cord from by contacting us. We recommend only using the provided power cord or a replacement purchased from us.

Is AllClean UV-C available at wholesale pricing?

The AllClean UV-C product is set up for direct sale to dealers, so there is no wholesale pricing. If you would like to purchase AllClean UV-C, you are able to do so at the dealer price plus shipping. Contact us for pricing.

Pre-Order Now – 1-800-327-8547

AllClean UV-C Hearing logo
Johnson City, Tennessee, USA
1-800-327-8547

 

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